Helpful Phone Numbers and Websites

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Need help? Call these phone numbers or visit these websites.

These phone numbers and websites can help you with your Medicaid questions.

Access Arkansas Helpline

• 1-855-372-1084
• https://access.arkansas.gov/Learn/Home

ARKids First Helpline

• 1-855-372-1084
• https://humanservices.arkansas.gov/divisions-shared-services/medical-services/healthcare-programs/arkids/important-phone-numbers-for-arkids-first-program/

Connect Care

Need help finding a doctor or dentist?

• 1-800-275-1131
• https://www.afmc.org/individuals/connectcare

Non-Emergency Transportation (NET) Helpline

Need a ride to the doctor?

• 1-888-987-1200
• https://humanservices.arkansas.gov/divisions-shared-services/medical-services/healthcare-programs/net-non-emergency-transportation/

TEFRA

• 1-855-372-1084 for general questions
• 1-866-239-9938
• TEFRA Important Phone Numbers – Arkansas Department of Human Services
• TEFRA – Arkansas Department of Human Services

ARHOME

• ARHOME Plans  – Blue Cross Blue Shield
• Affordable Health Insurance in Arkansas – Ambetter from AR Health and Wellness

Medicaid Help Desk

Questions about coverage, bills, letters, and other services

• 1-800-482-5431
• Monday – Friday, 8:00 a.m. to 4:30 p.m.

Help with a lost card or eligibility questions

• 1-800-482-8988 or 501-682-8233
• Monday – Friday, 8:00 a.m. to 4:30 p.m.

Developmental Disabilities Services & CES Waiver

• 501-683-5687 or complete this intake form: Referral Intake

PASSE

• Beneficiary Support: 1-833-402-0672
• Ombudsman Office: 844-843-7351
• PASSE Phone Numbers
  • Arkansas Total Care: 1-866-282-6280
  • Caresource: 1-833-230-2005
  • Empower: 1-866-261-1286
  • Summit: 1-844-405-4295

Mental Health & Addiction Support Line

Talk to someone if you are sad or need help.

• 1-844-763-0198
• https://humanservices.arkansas.gov/contact-us/ 

Choices in Living Resource Center

Help for seniors and people living with disabilities

• 1-866-801-3435, 8:00 a.m. – 4:00 p.m., Monday thru Friday
• https://humanservices.arkansas.gov/divisions-shared-services/aging-adult-behavioral-health-services/choices-in-living-resource-center/
  

Arkansas Suicide & Crisis Lifeline

If you or someone you know needs help right now

• 988
• https://988lifeline.org/

Nutrition Support

• SNAP Applications/Eligibility Info
• Summer EBT Program
• Child Nutrition Unit Programs
• National School Lunch Program

Prime Therapeutics

Pharmacy Questions

• 1-800-424-7895
  • Press option 3 for beneficiary support
  • Press option 4, then option 1 for website support
• Monday – Friday, 8:00 a.m. – 5:00 p.m. (website help from 9:00 a.m. – 8:00 p.m.)

Para Español

For help in Spanish

• 1-800-482-8988 (toll-free in Arkansas)
• 501-682-1661 (local or outside Arkansas)
• Monday–Friday, 8:00 a.m. – 4:30 p.m.