At AFMC, we are committed to protecting your personal information. We follow strict privacy and security standards to ensure your data is handled safely and in compliance with applicable laws.
While AFMC makes every attempt to protect the personal information that you share with us, electronic mail (email) is not secure against interception. If your communication is very sensitive, you may want to send it by postal mail instead.
AFMC is not responsible for the security, privacy, or content of any sites linked from this website.
Information on this website does not replace medical or legal advice. Always see your physician about health-related information and treatment for any illness.
Information Collection and Use
We collect personal information that you provide voluntarily, such as your name and contact details. This information is used to improve services and ensure the best outcomes for our users. Examples include:
- Personal Information: Name, email, phone number, and other details you provide.
- Chat Transcripts: Conversations between you and our agents, used for quality assurance and service improvement.
- Technical Data: Information about the date and time of your visit to the website, where you go on our site, the type of your computer (Mac, PC, etc.) and the browser you use, the search engine used to find our site and the keywords that brought you to our site, the country where your machine is located, all collected for identifying trends and troubleshooting.
How We Use Information
We use personal information collected through our website, web chat, and contact center to enhance customer service, tailor educational content, and improve patient and provider engagement. This data can help identify individual needs, preferences, and health concerns, allowing AFMC to provide personalized support and resources. Additionally, information gathered from website visits can be used to analyze user behavior, optimize website functionality, and deliver targeted content and recommendations. By leveraging this data, AFMC can create a more effective and user-friendly experience for both health care providers and consumers.
Data Protection Measures
We use advanced security measures to keep your data safe:
- Encryption: Sensitive data is locked and protected when it’s being sent and stored.
- Access Controls: Only authorized personnel can access your data, and they follow strict confidentiality rules.
- Regular Audits: Systems and processes are regularly reviewed for compliance.
Data Retention
We retain your information only as long as necessary to meet legal and business needs. After that time, the data is securely destroyed or made anonymous, so it cannot be linked back to you.
Data Sharing
We do not sell or rent your data. Information is shared only under the following circumstances:
- With approved partners who adhere to our strict security standards.
- When required by law or legal authorities.
Your Rights
You have the right to:
- Access: Request a copy of your personal information.
- Correction: Ask us to fix any inaccurate or incomplete data.
- Deletion: Request your data be deleted (subject to legal requirements).
- Opt-Out: Choose not to use web chat services or other methods that collect data.
Scope of Systems and Services
We use secure data management and analysis platforms, along with encrypted file transfer systems, to protect your information. We define system boundaries to protect data integrity, including secure infrastructure, limited access based on necessity, and continuous monitoring to maintain safety and compliance.
Security-Related Commitments
AFMC is dedicated to:
- Using industry-standard security protocols.
- Ensuring all team members complete annual and ongoing security training and education.
- Performing regular security audits.
- Being transparent about how we handle data.
Web Chat and Tracking
By using our website or web chat service, you agree to our data collection and usage policies. This includes:
- Recording and reviewing chat transcripts for quality assurance.
- Retaining data only as needed.
- Please see the Google Analytics details below pertaining to Cookies and web site analytics.
Cookies and Google Analytics
We use “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information.
Google Analytics employs cookies to define user sessions, which allows for the collection of data about how visitors are using the websites. Google Analytics uses only first-party cookies for data analysis. This means that the cookies are linked to a specific website domain, and Google Analytics will only use that cookie data for statistical analysis related to your browsing behavior on that specific website. According to Google, the data collected cannot be altered or retrieved by services from other domains. Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.
We, along with third-party vendors (including Google), use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookies) to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website. You can read more about the cookies used by Google Analytics advertising features, by going to the Google Analytics Privacy Policy page.
We implement Google Analytics features that use Display Advertising information for Google Analytics Demographics and Interest Reporting. We use user information, including personal information, behavioral metrics, and other non-personally identifiable information to operate, provide, improve, and maintain our sites and services, to develop new content, products and services, to prevent abuse and fraud, and for other administrative and internal business purposes.
You can opt-out of Google Analytics for Display Advertising, to prevent your data from being used by Google Analytics, by going to the Google Analytics opt-out page.
For more information on Google Analytics, please visit Google Analytics
Google Analytics Terms of Service
https://www.google.com/analytics/terms/
Google Analytics Cookie Usage on Websites
https://developers.google.com/analytics/devguides/collection/gajs/cookie-usage
Updates to Policies
We regularly review and update our policies to stay compliant and effective. Changes will be posted on this page, and we encourage you to check back often.
Contact Us
If you have questions pertaining to the practices of this site, or your dealings with this Web site, please contact:
AFMC Webmaster
1020 West 4th Street, Suite 400
Little Rock, AR 72201
Phone: (501) 212-8600
Email:
If you have questions or need more information pertaining to AFMC’s privacy and security policy and practice, please contact:
