“I want to express my appreciation for the services you are providing to our patients. About a month ago we discovered 1-888-987-1200. We started giving the number to patients. These patients told us that your representatives spoke with them kindly and patiently.

I know that your jobs are tough under the best of circumstances. I want you to know that our patients appreciate your help – they tell me so. I want you to know that I appreciate what you are doing.”

Karen Beatty

UAMS Northwest Family Medical Center, Springdale, Ark.

Beneficiary service center

AFMC provides an Arkansas Medicaid and Arkansas Health Care Independence Program (AHCIP) service center to assist beneficiaries with a variety of functions related to their health insurance coverage as well as Arkansas Medicaid and other stakeholders. Service center services include:

  • Ordering Medicaid cards for the medically frail population
  • Serving as a liaison between HP and qualified health plans to assist with Arkansas Health Care Independence Program policy issues
  • Researching state computer systems, such as CURAM, DocuShare, Arkansas Medicaid Provider Portal, ANSWER, and MMIS
  • Linking Medicaid accounts in MMIS
  • Submitting opt out requests to the Division of County Offices on behalf of beneficiaries
  • Training for state projects and initiatives
  • Editing info in MMIS to match the CURAM record
  • Editing demographic information in CURAM
  • Providing accurate information to beneficiaries regarding their current coverage or lack thereof
  • Providing an onsite Spanish interpreter
  • Collecting data and creating reports
  • Coordinating with stakeholders and providing assistance for beneficiary-related issues through a research specialist located onsite

For more information, contact 501-212-8600.

Contact us for more information