“I want to express my appreciation for the services you are providing to our patients. About a month ago we discovered 1-888-987-1200. We started giving the number to patients. These patients told us that your representatives spoke with them kindly and patiently.
I know that your jobs are tough under the best of circumstances. I want you to know that our patients appreciate your help – they tell me so. I want you to know that I appreciate what you are doing.”
Beneficiary service center
AFMC provides an Arkansas Medicaid and Arkansas Health Care Independence Program (AHCIP) service center to assist beneficiaries with a variety of functions related to their health insurance coverage as well as Arkansas Medicaid and other stakeholders. Service center services include:
- Ordering Medicaid cards for the medically frail population
- Serving as a liaison between HP and qualified health plans to assist with Arkansas Health Care Independence Program policy issues
- Researching state computer systems, such as CURAM, DocuShare, Arkansas Medicaid Provider Portal, ANSWER, and MMIS
- Linking Medicaid accounts in MMIS
- Submitting opt out requests to the Division of County Offices on behalf of beneficiaries
- Training for state projects and initiatives
- Editing info in MMIS to match the CURAM record
- Editing demographic information in CURAM
- Providing accurate information to beneficiaries regarding their current coverage or lack thereof
- Providing an onsite Spanish interpreter
- Collecting data and creating reports
- Coordinating with stakeholders and providing assistance for beneficiary-related issues through a research specialist located onsite
For more information, contact 501-212-8600.
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