Beneficiary outreach services

Empowering Medicaid beneficiaries

AFMC has a proven track record of helping Medicaid beneficiaries navigate the health care system and take charge of their health.

We provide assistance to beneficiaries that incorporates health literacy and cultural competence, making information easy to understand and use. Services include:

• Health insurance benefit/policy education
• Beneficiary service center to assist with complaints, health plan selection and eligibility verification
• Transportation broker management and vehicle assessment
• Grassroots health education efforts such as how to select a primary care physician, how and when to use a hospital's emergency department, wellness and chronic disease management
• Patient/caregiver engagement