AFMC, a nonprofit health care quality improvement and education organization serving Arkansas’ health care community and health care consumers for more than 46 years, has appointed Gloria Boone and Hannah Ray to serve on its executive management team. Tom Ricciardone has been named executive business development and sales.

Gloria Boone was promoted to chief of member services and will oversee AFMC’s Service Center, which helps Medicaid beneficiaries with resources and services, and beneficiary education and outreach. She has worked with AFMC since 2007 in provider outreach and as AFMC’s liaison with the Arkansas Medical Society and the Arkansas Division of Medical Services.

“AFMC is very fortunate to have someone with Gloria’s experience oversee our service center that takes thousands of calls a day, along with our statewide Medicaid beneficiary education work,” said AFMC President and CEO Ray Hanley.

Boone has more than 20 years of experience in administration and practice management, working at the University of Arkansas for Medical Sciences (UAMS) in Magnolia and at the UAMS Area Health Education Center (AHEC) in El Dorado. She developed and implemented the practice management program curriculum for resident physicians. She also implemented the patient-centered medical home and episodes of care payment models, part of the federal initiative to transition health care from fee-based to value-based care.

Hannah Ray has been hired as AFMC’s government affairs executive.

According to Ray Hanley, “We interviewed several well-qualified applicants, but Hannah stood out strongly from the first interview. She comes to us from Gov. Hutchinson’s staff with a deep understanding of health care policy. She will be a great presence for the company at the Capitol and with legislators.” Before becoming a public health liaison for the governor, she had in internship in Congressman Cotton’s office and was a field associate for Americans for Prosperity.

Tom Ricciardone has joined AFMC as director of development and partnerships where he will focus on business development and strategic marketing. He comes to AFMC with more than 25 years of national experience in strategic marketing, communications and public affairs. He will help AFMC better position itself in the highly competitive health industry and expand AFMC’s services.

Ricciardone earned his bachelor’s degree from Seton Hall University in New Jersey and a master’s degree from University of Louvain in Belgium. “Tom was hired to help AFMC deliver services in the private sector. He comes to us with a rich background in helping organizations both large and small in growing their business,” said Ray Hanley.