Medicaid complaint hotline

Problems with your Medicaid service? We can take your comments and complaints.

You can call our toll-free hotline at 888-987-1200, option 2, Monday through Friday, 8 a.m. to 5 p.m. We’re here every day of the week, except state holidays. You can use the hotline even if you speak Spanish or are hearing impaired. When you call, we will ask for your:

  • Name

  • Medicaid number

  • Address

  • Telephone number

  • Date of birth

If you call after hours, our answering machine will take your message. If you call during our regular hours and we can’t get to the phone, you can also leave a message. We will work on your problem until we find you an answer. We will tell you about our findings and work with you to get a solution to your concerns.

To tell us about a problem, you can also:

Mail it to:
Beneficiary Relations Specialist
AFMC
1020 West 4th Street, Suite 300
Little Rock, AR 72201

Phone: 888-987-1200, option 2
Fax: 501-375-1201

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Find out more about our Beneficiary Service Center.