Continuing to provide uninterrupted service to our clients is vital to us and ensuring the health and safety of our employees is critical. While our teams are working diligently to be available, we ask for your understanding as some questions may experience a slight delay in response time. Thank you for your patience as together we all work through the next few weeks to address the impact of COVID-19.

Access our COVID-19 updates and resources page.

Do you want to get the most out of your medicaid benefits?

Medicaid beneficiary education

Welcome to the Arkansas Medicaid beneficiary program. This is a program of the Arkansas Department of Human Services. It is run by AFMC.

We help teach new Medicaid enrollees about their benefits and the services they can receive. We also help new enrollees choose their primary care physician (PCP).

Our mission is to improve beneficiary health and lower Medicaid costs. There are several ways that we do this:

  • Teaching about tools and services that keep you healthy
  • Helping you choose a PCP (if you don’t have one)
  • Showing you some common health risks
  • Encouraging you to tell your PCP about your health
  • Teaching about when you shouldn’t visit the emergency room

This is a statewide program. However, if you have questions about MedicaidARKids First, or TEFRA, there is help available in your area. To find this help, use the interactive map, or call 855-275-5948. We will help you register for local sessions in your area.

AFMC hosted a TEFRA informational webinar on February 13, 2019. View the webinar here.

Clases disponibles en Español.

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Health Information and Privacy Protection

Privacy Protection

How AFMC protects you

AFMC respects your concerns about personal data protection and value our relationship with you. AFMC complies with federal and state laws, also an internal compliance program to protect the privacy of medical records, personal health information (PHI), and personal identifiable information (PII). AFMC implements a set of processes and system controls designed to ensure security of your privacy regulated by the Federal Information Security Management Act (FISMA). We put continuous efforts into monitoring potential risk by conducting audits, risk management, security planning and other FISMA related best practices. The Standards of Conduct articulates AFMC’s commitment to follow applicable federal and state laws and regulations, including the following: Title XVIII of the Social Security Act; Medicare regulations found in 42 C.F.R., sections 422 and 423; Patient Protection and Affordable Care Act (PPACA); Health Insurance Portability and Accountability Act (HIPAA) and as modified by HITECH Act; False Claims Act (FCA) and the Federal Criminal False Claims statutes; NIST Special Publication 800-26, Department of Defense (DoD) Policy 8500; Director of Central Intelligence Directive (DCID) 6/3; ISO/IEC Standard 17799; General Accounting Office (GAO) Federal Information System Controls Audit Manual (FISCAM); and Health and Human Services (HHS) Centers for Medicare and Medicaid Services (CMS) Core Security Requirements.

How to protect yourself

AFMC will protect your privacy as described in this Privacy Statement, however, you should keep in mind that if you voluntarily disclose personal information, especially confidential health information, it is possible that despite our efforts, information may be accessible by others. You can help guard against this by:

  • Enabling security features on personal mobile devices
  • Use strong passwords with your laptop and mobile accounts
  • Safely dispose of personal information (mail, old hard drives and computers)
  • Ensure that personal computers have the latest security updates to decrease risk
  • Keeping hard copy of sensitive information stowed away in secure cabinet or briefcase
  • Don’t overshare information through social networking
  • Be conscious of web security (internet browser settings)
  • Be conscious of your surrounding when carrying sensitive information