Provider relations – policy and education

Medication Assisted Treatment

Effective September 1, 2020, Arkansas Medicaid supports beneficiaries with Opioid Use Disorder (OUD). Medication Assisted Treatment (MAT) is the use of medications in combination with counseling and behavioral therapies for the treatment of substance use disorders. Follow this link to learn more.

AFMC’s policy and education outreach specialists serve as the link between health care providers and Arkansas Medicaid. We help providers navigate the Medicaid system and stay up-to-date on policy and procedures.

Our team is a diverse group of professionals, each with several years of managerial experience in clinics and hospitals as well as home health experience and nursing. We visit the following types of providers:

  • Primary care physicians
  • Specialists
  • Hospitals
  • Area Health Education Centers (AHECs)
  • Federally Qualified Health Centers (FQHCs)
  • Rural health clinics
  • Arkansas Department of Health clinics

During the visits, our outreach specialists offer feedback and educational tools as needed to help providers implement quality utilization and improvement.

Our team provides general consultation in the following areas:

  • Medicaid, ARKids First B, and other waivered programs
  • Medicaid policy updates and requirements
  • Episodes of Care assistance and patient-centered medical home education to provide cost-effective, high quality care
  • Emergency room education and in-service
  • Non-emergency transportation education (NET services)
  • Early and periodic screening, diagnosis and treatment (EPSDT)

See our map below to find an outreach specialist in your area.

In addition to Medicaid provider manuals, official notices should be referenced for Medicaid program policy. - Arkansas Medicaid Official Notices

Educational Outreach Updates

Arkansas Physician Medicaid Update

1ST QUARTER, SFY 2022–23 • July 1 - Sept. 30, 2022
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This quarter’s topics include but aren’t limited to:

  • Update Arkansas
  • New SFY physician limit for Adult Clients assigned to a PCP
  • New Lab and X-ray limits for Adult Clients
  • APN enrollment as PCPs
4TH QUARTER, SFY 2021–22 • April 1-June 30, 2022
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This quarter’s topics include but aren’t limited to:

  • Call Center Outreach to Arkansas Medicaid Clients
  • Medicaid Primary Care Provider Referrals
  • Official Notice – Colorectal Screening
  • Procedure Code Linking Tables
3RD QUARTER, SFY 2021–22 • January 1–March 31, 2022
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This quarter’s topics include but aren’t limited to:

  • ConnectCare Provider Escalated Team Correspondence
  • PCMH Performance
  • Pharmacy Benefits Expanded for Adult Medicaid Clients
  • Vaccines for Children (VFC)
2ND QUARTER, SFY 2021–22 • October 1–December 31, 2021
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This quarter’s topics include but aren’t limited to:

  • COVID-19 Rates
  • PCMH Information
  • PASSE Ombudsman
  • Provider Status Changes
  • Educational Opportunities
1ST QUARTER, SFY 2021–22 • July 1–September 30, 2021
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This quarter’s topics include but aren’t limited to:

  • Medicaid Providers Play a Critical Role in COVID-19 Vaccinations
  • Arkansas Health and Opportunity for Me (ARHOME)
  • Arkansas Medicaid Reimburses Three Types of Emergency Department Visits
  • PCP Online Assignment Portal vs. SeeYourDoc.org
4TH QUARTER, SFY 2020–2021 • Apr. 1–June 30, 2021
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This quarter’s topics include but aren’t limited to:

  • Ambulatory Surgical Centers Allowed to Temporarily Enroll as Hospitals
  • Arkansas Medicaid PCP Caseload Management Responsibilities
  • Medication-Assisted Treatment in Arkansas
  • What’s New for Arkansas Medicaid Providers
2ND AND 3RD QUARTER, SFY 2020–2021 • Oct. 1, 2020–March 31, 2021
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This quarter’s topics include but aren’t limited to:

  • Behavioral Health Resources
  • COVID-19 Resources for Providers
  • Immunizations
  • Magellan – Medicaid Pharmacy Vendor
  • MMIS Medicaid 101 Webinars
  • Patient-centered Medical Home (PCMH)
  • PCP Information
  • Provider Enrollment Updates
  • What’s New for Arkansas Medicaid Providers
1ST QUARTER, SFY 2020–2021 • July 1 – Sept. 30, 2020
Download packet (PDF)

This quarter’s topics include but aren’t limited to: 

  • COVID-19 Resources for Providers
  • Episodes of Care

  • MMIS Medicaid 101 Webinars

  • Opioid Addiction Treatment Resources

  • Patient-centered Medical Home (PCMH)

  • PCP

  • Pharmacy

  • Provider Electronics Solutions (PES)

  • Smoking Cessation

  • What’s New for Arkansas Medicaid Providers

4TH QUARTER, SFY 2019–2020 • APR. 1–June 30, 2020
Download packet (PDF)

This quarter’s topics include but aren’t limited to: 

  • COVID-19 Resources for Providers
  • ARKids First B and EPSDT Manual Updates
  • Episodes of Care
  • Patient Centered Medical Home (PCMH)
  • Opioid Addiction Treatment Resources
  • Smoking Cessation
  • Third Party Liability (TPL)
  • What’s New for Medicaid Providers
3RD QUARTER, SFY 2019–2020 • JAN. 1–MARCH 31, 2020
Download packet (PDF)

This quarter’s topics include but aren’t limited to: 

  • ARKids First-B and EPSDT Manual Updates
  • Episodes of Care
  • PASSE
  • Patient Centered Medical Home (PCMH)
  • PCP Caseloads
  • Medication Assisted Treatment (MAT)
  • What’s New for Medicaid Providers
2ND QUARTER, SFY 2019–2020 •OCT. 1 - DEC. 31, 2019
Download packet (PDF)

This quarter’s topics include but aren’t limited to: 

  • AHIN
  • Episodes of Care
  • EPSDT Reason Codes
  • FLU Vaccines
  • PASSE
  • Patient Centered Medical Home (PCMH)
  • PCP Caseloads
  • Upcoming Conferences
1ST QUARTER, SFY 2019–2020 • JULY 1 - SEPT. 30, 2019
Download packet (PDF)

Topics include but are not limited to:

  • Dual Eligibles
  • Episodes of Care
  • Exhausted Benefits
  • MMIS
  • PASSE
  • Patient-Centered Medical Home (PCMH)
  • Pharmacy
  • Provider Enrollment
  • Therapy
  • Voice Response System (VRS)

Contact an outreach specialist