Arkansas Medicaid Management Information System (MMIS) – Outreach specialists

The Arkansas Department of Human Services Medicaid Management Information System (MMIS) streamlines claims processing and provides a more efficient reimbursement method for providers. Arkansas Medicaid providers now have the ability to submit claims and other documents electronically.

AFMC’s MMIS Outreach specialists are available to help providers with questions about Medicaid policy,  billing requirements and claim-processing. Our specialists are adept researchers, problem solvers and decision makers.

In addition to Medicaid provider manuals, official notices should be referenced for Medicaid program policy. - Arkansas Medicaid Official Notices

EVV Billing Deadline

Added 1/27/21

At this time, billing for personal care services through MMIS will continue past January 31, 2021. Providers can continue to bill for these services directly to our MMIS for processing. When a new date is determined, we will make that announcement clarifying the new deadline. Providers are still encouraged to use the AuthentiCare system to ensure comfort with usage and to avoid impact to their claims processing as we transition over to the new system.

For additional information, please contact your AFMC MMIS Outreach specialist.

Have you registered?

You must register to use the MMIS provider portal.

What Medicaid providers can do in the provider portal

  • Submit claims
  • Check remittance advice
  • Submit prior authorization
  • Upload documents
  • Complete LTC census
  • Check on the status of their claims
  • Inquire on a patient’s eligibility
  • Upload files containing 837 transactions
  • Search for another provider

Additional resources you can find on the portal include:

  • Health plan information
  • Resources

Contact an MMIS Outreach specialist

Continuing to provide uninterrupted service to our clients is vital to us and ensuring the health and safety of our employees is critical. While our teams are working diligently to be available, we ask for your understanding as some questions may experience a slight delay in response time. Thank you for your patience as together we all work through the next few weeks to address the impact of COVID-19.

Your outreach specialists are available to answer providers’ questions by email or phone.

Click on your county to see your specialist’s contact information. Please remember to include your provider number with all correspondence.

Download a pdf of the map
Updated 11/25/2020

If you have questions or would like to be contacted by a MMIS Outreach specialist, please complete the contact form below.

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