Arkansas Medicaid Management Information System (MMIS) – Outreach specialists

The Arkansas Department of Human Services Medicaid Management Information System (MMIS) streamlines claims processing and provides a more efficient reimbursement method for providers. Arkansas Medicaid providers now have the ability to submit claims and other documents electronically.

AFMC’s MMIS Outreach specialists are available to help providers with questions about Medicaid policy,  billing requirements and claim-processing. Our specialists are adept researchers, problem solvers and decision makers.

In addition to Medicaid provider manuals, official notices should be referenced for Medicaid program policy. - Arkansas Medicaid Official Notices

Attention: ARChoices and Personal Care Providers

Section 12006(a) of the 21st Century Cures Act (HTML, new window) mandates that states implement Electronic Visit Verification (EVV) for all Medicaid personal care services (PCS) that require an in-home visit by a provider. These services include Personal Care, Attendant Care, and Respite provided under the Medicaid State Plan and under Home and Community Based Services waivers to individuals in the home.

In order for Agency or self-directed providers to participate in EVV by Jan. 1, 2021, all Personal Care, Attendant Care and Respite aides will need to enroll in Arkansas Medicaid by applying for a practitioner ID number (PIN). These aides will not be billing providers but will be listed on the claim as the rendering provider for identification purposes. The Personal Care, Attendant Care and Respite aides should submit their applications via the Provider Portal beginning April 29, 2020. When completing an application, the enrollment type is atypical, provider type is 95 — registered, non-credentialed provider and the specialty code is NT — registered, non-credentialed. Additionally, there will be a question asking if the application is for a Personal Care aide, which should be indicated as ‘yes,’ even if you are providing Attendant Care or Respite. When completing ‒ whether online or paper ‒ the aides personal email address will be required. This will allow the aide to reset the password without calling the help desk.

While paper applications (Word, new window) are still accepted, it is strongly encouraged that all providers submit their applications electronically. Paper application processing will be delayed due to staffing shortages caused by COVID-19.

Personal Care, Attendant Care and Respite aides should to be enrolled no later than Sept. 30, 2020. If you are a Provider who is required to be part of EVV, there is not an opt-out option.

For questions regarding the enrollment process, please contact DXC Technology Provider Enrollment at 1-800-457-4454, locally at 501-376-2211. Thank you in advance for your cooperation and compliance.

For additional information, please contact your AFMC MMIS Outreach specialist.

Have you registered?

You must register to use the MMIS provider portal.

What Medicaid providers can do in the provider portal

  • Submit claims
  • Check remittance advice
  • Submit prior authorization
  • Upload documents
  • Complete LTC census
  • Check on the status of their claims
  • Inquire on a patient’s eligibility
  • Upload files containing 837 transactions
  • Search for another provider

Additional resources you can find on the portal include:

  • Health plan information
  • Resources

Contact an MMIS Outreach specialist

Continuing to provide uninterrupted service to our clients is vital to us and ensuring the health and safety of our employees is critical. While our teams are working diligently to be available, we ask for your understanding as some questions may experience a slight delay in response time. Thank you for your patience as together we all work through the next few weeks to address the impact of COVID-19.

Your outreach specialists are available to answer providers’ questions by email or phone.

Click on your county to see your specialist’s contact information. Please remember to include your provider number with all correspondence.

Download a pdf of the map
Updated 02/04/2020

If you have questions or would like to be contacted by a MMIS Outreach specialist, please complete the contact form below.

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