Arkansas Medicaid Management Information System (MMIS) – Outreach specialists
Requests for Prior Authorization (PAs) and extensions of benefits (EOBs) must be submitted through the Medicaid Provider Portal instead of AFMC ReviewPoint, effective May 1, 2019. AFMC cannot receive or process PAs submitted through AFMC ReviewPoint after May 1, 2019.
Retrospective Reviews (for services that occurred in the past, excluding EOBs) will continue to be submitted through AFMC ReviewPoint.
To submit a PA through the Medicaid Provider Portal, you will need Medicaid Provider Portal login. From there, you can log in or register a new account. If you need immediate support, call (479) 649-8501. Please have your Medicaid Provider ID ready.
The Arkansas Department of Human Services developed and launched a new Medicaid Management Information System (MMIS). The system streamlines claims processing and provides a more efficient reimbursement method for providers. Arkansas Medicaid providers now have the ability to submit claims and other documents electronically.
AFMC’s MMIS Outreach specialists are available to help providers with questions about Medicaid policy, billing requirements and claim-processing. Our specialists are adept researchers, problem solvers and decision makers.
You must register to use the MMIS provider portal.
What Medicaid providers can do in the provider portal
- Submit claims
- Check remittance advice
- Submit prior authorization
- Upload documents
- Complete LTC census
- Check on the status of their claims
- Inquire on a patient’s eligibility
- Upload files containing 837 transactions
- Search for another provider
Additional resources you can find on the portal include:
- Health plan information
Contact an MMIS Outreach specialist
Your outreach specialists are available to answer providers’ questions by email or phone.
Click on your county to see your specialist’s contact information. Please remember to include your provider number with all correspondence.
Download a pdf of the map
If you have questions or would like to be contacted by a MMIS Outreach specialist, please complete the contact form below.