COVID-19 updates and resources

AFMC’s Response to COVID-19: A letter from our CEO

AFMC is closely monitoring and assessing the situation of the coronavirus (COVID-19) and its implications for health care providers. Our top priority is to protect the well-being of our employees and their families, providers, clients, and the community at large, as we continue to focus on keeping you informed and answering your questions.

We have a plan in place to continue servicing your needs during this crisis and address any challenges that arise as a result of COVID-19.

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While AFMC has suspended travel and face-to-face visits, we are maximizing telework. Our staff is available to assist you by phone, email and virtual meetings. Any large group meetings, trainings and other gatherings that were scheduled in the near term will be conducted as virtual events, postponed or canceled. We will keep you informed as we make these adjustments.

Most AFMC employees have remote work capabilities with access to our documents and systems in a secure environment. We have implemented steps to help prevent the spread of COVID-19 within our offices, including limitations on travel, outside visitors, meeting attendance and social distancing policies.

We are constantly monitoring events, policies and issues that affect our providers, AFMC operations and the country’s health care delivery system. We will post regular updates of national, state and local action as events unfold. Please contact us with any questions.

Thank you for the opportunity to be of service and for your ongoing trust. We wish everyone good health during this challenging time.

Sincerely, Ray Hanley
AFMC President and Chief Executive Officer

Telehealth guidance

Updated February 17, 2021


Updated February 17, 2021

AFMC Telehealth Crosswalk

Video: Telehealth Etiquette

Telehealth and in-office scripts to encourage patient visits

Added June 2, 2020

Use these messages to inform your patients you are open for business and are seeing patients using telemedicine visits or in-person visits in your clinic. These customizable scripts were developed in collaboration with Angie Walker from Dr. Randy Walker’s office and Jo Lynne Varner from Little Rock Pediatric Clinic. Scripts are available in English and Spanish. For easy reference, Spanish scripts are in the same order as English scripts.

Customizable scripts

Telehealth patient checklists

Added May 28, 2020

Adult English

Child English

Adult Spanish

Child Spanish

Telemedicine Decision Tree

Added November 4, 2020

Download the PDF


Monoclonal Antibodies: Response to COVID-19February 5, 2021

Telemedicine in a COVID WorldSeptember 25, 2020

Reduce the Impact of COVID-19 On Your Practice With TelehealthMarch 27, 2020

Keeping Your Practice Financially Healthy – April 17, 2020

Implementing Telehealth – Providing Patient Care During COVID-19 – April 24, 2020

Implementing Telehealth – How to boost patient visits during COVID-19: Telehealth and in-office – May 8, 2020

HIPAA Considerations for Telehealth During and After COVID-19July 9, 2020

CMS and Medicare

Updated April 15, 2021

On April 15, 2021, the Secretary of Health and Human Services, Xavier Becerra, issued a renewal of determination that a public health emergency exists and will be effective on April 21, 2021 for an additional 90 days ending on July 20, 2021, unless it is further extended. Renewal of Determination That A Public Health Emergency Exists

Telehealth, telemedicine, and related terms generally refer to the exchange of medical information from one site to another through electronic communication to improve a patient’s health. Innovative uses of this kind of technology in the provision of health care is increasing. And with the emergence of the virus causing the disease COVID-19, there is an urgency to expand the use of technology to help people who need routine care, and keep vulnerable beneficiaries and beneficiaries with mild symptoms in their homes while maintaining access to the care they need. Limiting community spread of the virus, as well as limiting the exposure to other patients and staff members will slow viral spread.

CMS Telehealth and Telemedicine Toolkit

List of services payable under the Medicare Physician Fee Schedule when furnished via telehealthUpdated April 7, 2021

The Trump Administration announced on March 18, 2020 expanded Medicare telehealth coverage that will enable beneficiaries to receive a wider range of health care services from their doctors without having to travel to a health care facility. Medicare ‒ administered by the Centers for Medicare & Medicaid Services (CMS) ­‒ will temporarily pay clinicians to provide telehealth services for beneficiaries residing across the entire country.

Fact Sheet from CMS on this announcement March 17, 2020

U.S. Department of Health and Human Services Office of Civil Rights Issues Guidance on Telehealth Remote Communications Following its Notification of Enforcement Discretion and provides an FAQ on Telehealth and HIPAA during the COVID-19 nationwide public health emergency – March 20, 2020

Medicare Telehealth Frequently Asked QuestionsJanuary 7, 2021

Medicare Fee-for-Service Additional Emergency and Disaster-Related Policies and Procedures That May Be Implemented Only with a 1135 Waiver – March 15, 2020

Frequently Asked Questions to Assist Medicare ProvidersUpdated March 31, 2021

CMS’ Medicaid Telehealth Guidance to states – March 12, 2020

Additional information for general Medicaid Telehealth Guidance can be found here

Health and Human Services (HHS)

Updated 9/17/2020

HHS Telemedicine Hack

Where do I start?

Billing & Reimbursement

Workflows & Documentation

Clinical Best Practices and Tele-Physical Exam

The New Normal

State of Arkansas

Updated March 31, 2021

On March 31, 2021, Gov. Hutchinson issued an executive order to renew the disaster and public health emergency to mitigate the spread and impact of COVID-19. EO 21-07 renewing the public health and disaster emergency and declaration of the State of Arkansas as a disaster are resulting from the state-wide impact of COVID-19 which will expire at 11:59 pm on May 31, 2021, unless it is renewed in whole or in part by a subsequent executive order.

DMS and Medicaid

Updated April 1, 2021

In response to Gov. Hutchinson’s public health emergency declaration, Arkansas’ Division of Medical Services (DMS) issued a response to COVID-19 for providers and public health emergency rule suspensions. With a notation that “guidance ends at the expiration of the public health emergency as declared by the Governor of Arkansas.”

For current COVID-19 guidance, check the Updates for Providers. Reviewed April 1, 2021.


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HIPAA compliance

Reviewed March 10, 2021

HHS Office for Civil Rights has  issued guidance to relax some HIPAA penalties for health care providers during the COVID-19 Nationwide Public Health Emergency. Below are the recent highlights and links to more information.

Releasing PHI on COVID-19 patientsMarch 24, 2020 Guidance issued on how providers may disclose PHI about an individual who has been infected or exposed to COVID-19 including fire fighters, paramedics, law enforcement and public health authorities. 

TelehealthLast reviewed, January 20 2021 The Notification of Enforcement Discretion for Telehealth Remote Communications during the COVID-19 Nationwide Public Health Emergency waves certain provisions of the Security Rule. If you are seeking a temporary alternative for telemedicine, HHS has relaxed certain provisions of HIPAA compliance to allow nonpublic facing communications with patients. The list below includes some vendors that represent they provide HIPAA-compliant video communication products and that they will enter into a HIPAA BAA. The following technology is listed on the HHS website:

  • Skype for Business / Microsoft Teams
  • Updox
  • VSee
  • Zoom for Healthcare
  • Google G Suite Hangouts Meet
  • Cisco Webex Meetings / Webex Teams
  • Amazon Chime
  • GoToMeeting
  • Spruce Health Care Messenger

Any public-facing applications, including Facebook Live, Twitch, TikTok, and similar video communication applications should not be used by health care providers. The waiver can be found here:

Cyber ScamsLast reviewed April 15, 2021  Guidance from CISA and Homeland Security on cyber activity. Recommend providing refresher training to staff on recent attempts by scammers regarding content on COVID-19.

Business Associates April 2, 2020 – This guidance now permits business associates to disclose PHI for public health activities to CDC or CMS without risk of a HIPAA penalty. Typically, this activity must be outlined in the business associate agreement before the BA can share PHI. When disclosing the PHI for this purpose, the BA must still follow security regulations.

Community Based Testing Sites (CBTS) April 9, 2020 – created to encourage rapid growth of mobile testing sites. This includes mobile, drive-through, or walk-up sites that only provide COVID-19 specimen collection or testing services to the public.

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  • Using and disclosing only the minimum PHI necessary except when disclosing PHI for treatment.
  • Setting up canopies or similar opaque barriers at a CBTS to provide some privacy to individuals during the collection of samples.
  • Controlling foot and car traffic to create adequate distancing at the point of service to minimize the ability of persons to see or overhear screening interactions at a CBTS. (A six-foot distance would serve this purpose as well as supporting recommended social distancing measures to minimize the risk of spreading COVID-19.)
  • Establishing a “buffer zone” to prevent members of the media or public from observing or filming individuals who approach a CBTS, and posting signs prohibiting filming.
  • Using secure technology at a CBTS to record and transmit electronic PHI.
  • Posting a Notice of Privacy Practices (NPP), or information about how to find the NPP online, if applicable, in a place that is readily viewable by individuals who approach a CBTS.

Additional HIPAA Resources

Additional information about HIPAA Security Rule safeguards

Technical assistance on telehealth from 

NIH: COVID-19 Treatment Guidelines

These Treatment Guidelines have been developed to inform clinicians how to care for patients with COVID-19. Updated February 11, 2021

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HHS CARES Act Provider Relief Fund

Last reviewed April 20, 202`

Visit this link for more information and FAQs.

$50 billion of the Provider Relief Fund is allocated for general distribution to Medicare facilities and providers impacted by COVID-19.

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Relief Funding Options:

  • COVID-19 Relief Funding Options 
    • Our nation’s small businesses are facing an unprecedented economic disruption due to the Coronavirus (COVID-19) outbreak. On Friday, March 27, 2020, the President signed into law the CARES Act, which contains $376 billion in relief for American workers and small businesses.In addition to traditional SBA funding programs, the CARES Act established several new temporary programs to address the COVID-19 outbreak.

This bill modifies provisions related to the forgiveness of loans made to small businesses under the Paycheck Protection Program implemented in response to COVID-19 (i.e., coronavirus disease 2019).

Laboratory testing for COVID-19

Updated August 7, 2020

In response to the COVID-19 outbreak in Arkansas and consistent with CMS’s coverage and payment for COVID-19 diagnostic testing, DMS has published a list of laboratory services now covered. – Updated December 7, 2020