Ray Hanley - President and Chief Executive Officer
Mr. Hanley joined AFMC in 2010 and serves as President and Chief Executive Officer, overseeing the executive leadership team. Prior to joining AFMC, he spent 28 years with the Arkansas Department of Human Services, 16 of which were as director of Arkansas Medicaid. He then spent seven years as the client industry executive for the State Health and Human Services business aspect of HP, working exclusively outside the state of Arkansas. In 2007, the company recognized Mr. Hanley as Global Client Industry Executive of the year. He is a member of the Healthy Active Arkansas board of directors. He served as chair of the National Association of Medicaid Directors for five years and remains an active alumnus of that association. Mr. Hanley served as chair of the Central Arkansas Sierra Club and as a member of the board of directors for the American Healthcare Quality Association and the American Public Welfare Association. He is author or co-author of 20 books on historical perspectives in Arkansas, the proceeds of which he donates to local historical societies and museums. When he is not working, Mr. Hanley centers his life around his family, travel, hiking, photography and writing. He has traveled to more than 30 countries and worked all over the United States.
Chad T. Rodgers, MD, FAAP - Chief Medical Officer
Dr. Rodgers is a board-certified pediatrician and a partner at Little Rock Pediatric Clinic. He received his medical degree from the University of Arkansas at Medical Sciences. He serves as immediate past-president of the Arkansas chapter of the American Academy of Pediatrics and is president-elect to the board of directors of the Arkansas Medical Society. He is the co-founder of Reach Out and Read Arkansas and serves on its board, as well as on the board of Arkansas Advocates for Children and Families. Dr. Rodgers served on AFMC’s board of directors from 2011 until 2015, when he resigned his position to become AFMC’s chief medical officer. He is the 2015 recipient of Arkansas Children’s Hospital’s Dr. Tom Ed Townsend Award.
Marilyn Strickland - Chief Operating Officer
Ms. Strickland is AFMC’s Chief Operating Officer and is the executive responsible for Outreach, Information Services, Health Information Technology, Clinical Review, Beneficiary Service Center, Enterprise Project Management and Quality Programs. She came to AFMC with almost 40 years’ experience in public sector health care. Before joining our team she gained extensive experience in the public sector serving in various roles during her more than 30 years with the Arkansas Department of Human Services. Her last position within Arkansas DHS was Chief Operating Officer of Arkansas Medicaid.
Phyllis Rogers, CPA, CGMA, Chief Financial Officer
Ms. Rogers is the Chief Financial Officer (CFO) of AFMC. She previously served as the CFO of Delta Dental of Arkansas for 17 years and as CFO for Forevercare. She earned a bachelor’s degree in accounting from the University of Arkansas, Little Rock, and gained her CPA in 1987. In 2017, Rogers was named Distinguished Alumni of the Year by the UA Little Rock College of Business. In 2013, she was honored by Arkansas Business as CFO of the Year for Large Private Companies and by the Arkansas Society of CPAs as Outstanding CPA in Business and Industry. Ms. Rogers serves on the board of Ronald McDonald Charities of Arkansas where she is also treasurer. She is a member of the UA Little Rock College of Business Advisory Council and Rotary Club 99.
Catherine Bain - Chief Administrative Officer
Ms. Bain is a member of the executive leadership team responsible for developing, implementing, and achieving the goals of the corporation. In her role as Chief Administrative Officer, she is responsible for special projects, managing legal and contract issues, overseeing AFMC’s Little Rock facility and mentoring administrative support staff. After serving as a pediatric registered nurse, she began her career in AFMC’s Fort Smith office more than 20 years ago. During that time, her responsibilities have included managing the medical affairs office, coordinating medical and legislative events, and providing information and management support to four different chief executive officers and their leadership teams. In addition, she has served as a member of the American Health Quality Associations’ (AHQA) national committee responsible for developing recommendations on future priority activities and operational processes for implementation of the AHQA strategic action plan.
Gloria Boone - Chief of Member Services
Ms. Boone is chief of member services where she oversees AFMC’s Service Center, which helps Medicaid beneficiaries with resources and services, and beneficiary education and outreach. She has worked with AFMC since 2007 in provider relations and as AFMC’s liaison with the Arkansas Medical Society and the Arkansas Division of Medical Services.
Boone has more than 20 years of experience in administration and practice management, working at the University of Arkansas for Medical Sciences (UAMS) in Magnolia and at the UAMS Area Health Education Center (AHEC) in El Dorado. She developed and implemented the practice management program curriculum for resident physicians as well as the patient-centered medical home and episodes of care payment models, which are part of the federal initiative to transition health care from fee-based to value-based care.
Susie Moore, CCEP - Chief Compliance Officer
Ms. Moore has been with AFMC since 1997. She develops, implements and oversees AFMC’s corporate compliance program. Her responsibilities include maintaining and expanding visibility for the program at all levels within the company, training the senior management team regarding corporate compliance, recommending and implementing compliance initiatives to match the health care regulatory environment, and evaluating processes for compliance impact.
Nathan Ray, MBA, CPHIT - Chief Business Officer
Mr. Ray is responsible for managing AFMC’s information services, analytics and business intelligence departments. Ray began his career at AFMC in 2008 as a primary care physician profiling specialist in AFMC’s Medicaid Managed Services Division. He then became data manager for HITArkansas, the Regional Extension Center for Health Information Technology in Arkansas, before being promoted to director in 2013. In 2014, he was featured by Arkansas Business in its annual “20 in Their 20s” spotlight. Ray earned a Master of Business Administration from Harding University and a bachelor’s degree in business from Arkansas State University.
Michelle Rupp - Chief Communications and Strategy Officer
Ms. Rupp is AFMC’s Chief Communications and Strategy Officer and is the executive responsible for the communications department and Enterprise Development Office. She brings more than 20 years of experience in communications and public relations to AFMC. Before joining our team, Ms. Rupp had an extensive career in the television broadcasting industry as a main anchor. She made a career change and began creating a path in health care, serving in a communicator role for the American Red Cross and Arkansas Heart Hospital. Ms. Rupp holds a Bachelor of Arts degree in Communications from the University of Central Arkansas and a Bachelor of Science degree in Meteorology from Mississippi State University. Rupp serves on the board of the Ronald McDonald House Charities of Arkansas (RMHCA), is the president and founding member of RMHCA’s Red Shoe Crew, member of the national and local chapters of PRSA, and won both the regional Edward R. Murrow and EMMY award in broadcasting.
Peggy Starling, FACMPE - Chief Outreach Services Officer
Ms. Starling has more than 25 years of experience in all phases of physician/clinic practice management and medical billing. Her background comprises all executive managerial functions and responsibilities, including operations, medical billing, marketing and human resources, clinic management and development and management of rural health initiatives. She maintains an extensive and current knowledge of state and federal regulations relating to physician offices and rural health clinics. She served in a leadership role with a physician practice management company, where she was instrumental in the success of a major hospital’s development, as well as implementation of electronic health records in medical offices. Ms. Starling earned a degree in health service management and is a Fellow in the American College of Medical Practice Executives (FACMPE). She is also a graduate of the University of Arkansas leadership program LeadAR.
Hannah Ray - Government Affairs Executive
Ms. Ray is responsible for government and stakeholder relations at the state and federal level. During legislative sessions, she oversees the organization’s public policy efforts, monitors bills and conducts policy analyses. Prior to joining AFMC, she spent several years as an agency and legislative liaison in the Office of Arkansas Governor Asa Hutchinson with a portfolio consisting primarily of public health, workers’ compensation and the opioid epidemic. In this role, Ray was responsible for the coordination of short-term and long-term public policy agendas, as well as outreach with legislators, advocacy groups and other key stakeholders.