Mediation in the Medicare Beneficiary Complaint Response Program

Mediation in the Medicare Beneficiary Complaint Response Program Consumers Materials Order Form
Beneficiary Q & A 110kb The Beneficiary Q&A briefly explains the concept of mediation, the key features of a mediation session, and the types of complaints that are suitable for mediation. qty 100 max

Consumer Mediation Brochure 112kb Provides answers to questions about the mediation process in the beneficiary complaint response program qty 100 max

The Medicare Mediation Video, Collaborative MediationThe video, Collaborative Mediation, is a dramatization of a typical face-to-face mediation. The film begins when the beneficiary/representative lodges their initial complaint to the QIO. It then continues to depict the steps that are involved in engaging in the mediation process. qty 1 max	VHS Tape

Medicare Talk Newsletter-Mediation Edition Medicare Talk is AFMC’s free, quarterly publication for Arkansans on Medicare. Each issue includes information to help seniors stay healthy and understand their Medicare coverage. qty 25 max