Medicare Contacts  

Telephone Reference Guide for Arkansas Medicare Beneficiaries

Arkansas SMP
To report suspected fraud and abuse in the Medicare or Medicaid programs.
866-726-2916

Arkansas Attorney General's Office
Report suspected illegal operations targeting seniors,
including Medicare and Medicaid fraud and abuse.
800-482-8982

Arkansas Blue Cross Blue Shield — Medicare Services
Medicare Part A or B coverage, claims, get a list of Medicare
participating providers or file complaints about fraud and abuse.
800-633-4227 (ask to be transferred to Arkansas Medicare)
800-MEDICARE

Arkansas Caregivers
Offers advice and support for caregivers.
866-651-2273

Arkansas Department of Human Services
For Medicaid eligibility, food stamps, Medicare financial assistance, call:
800-482-8988
For questions about hospitals and home health agencies, call.
800-223-0340

Arkansas Medicaid Information
For Medicaid coverage, claims, questions or complaints.:
800-482-5431

Arkansas Foundation for Medical Care (AFMC), Fort Smith
To file a complaint about quality of care received under Medicare, request immediate appeals of discharge from Medicare-covered care or request AFMC's beneficiary newsletter and other materials.
888-354-9100

Arkansas Healthcare Access
Medical care for low-income uninsured people, and donated dental services for seniors (over 65) and the severely disabled.
800-950-8233

Arkansas Hospital Association
An organization of Arkansas hospitals.
501-224-7878

Arkansas Medical Society
Takes written complaints on physcian members only.
800-542-1058

State Board of Pharmacy
For complaints or inquiries about a pharmacy or pharmacist.
501-682-0190

State Board of Dental Examiners
Licensing and certification of dentists and complaints about care provided in a dentist's office.
501-682-2085

Arkansas State Medical Board
Licensing and certification of doctors and complaints about care provided in a doctor's office.
501-296-1802

ARKids First
Arkansas program designed to provide medical insurance coverage for uninsured children of moderate income families.
888-474-8275

Eldercare Locator
For information about community services for seniors.
800-677-1116

End Stage Renal Disease Hotline — ESRD Network 13, Oklahoma City
For quality improvement and patient satisfaction. Also serves as a clearinghouse for renal-related organizations and a resource for patients and their families.
800-472-8664

Centers for Medicare & Medicaid Services, Beneficiary Services, Dallas, TX
Medicare coverage policies and procedures.
214-767-6401

Medicare Secondary Payer Division — Coordination of Benefits
Refer to this number when Medicare may be a secondary payor.
800-999-1118

Office of Long Term Care — Dept. of Human Services,
Division on Aging
Nursing home Medicaid eligibility, complaints, request the services of an ombudsman, residents' rights, resolution of disputes, etc.
800-582-4887

Federal Blue Cross and Blue Shield
Help with federal employee insurance.
800-482-6655

Durable Medical Equipment
For questions about durable medical equipment under Medicare.:
800-MEDICARE (1-800-633-4227) (ask to be transferred to CIGNA)

Home Health or Hospice Claims
For questions about home health or hospice claims under Medicare.
800-MEDICARE (1-800-633-4227)

Railroad Medicare (Part B)
For retired railroad workers, Part B claims information.
800-833-4455

Railroad Retirement Board, Little Rock
For retired railroad employees with questions about entitlement or coverage.
501-324-5241

Seniors Health Insurance & Information Program
Insurance counseling, Medicare supplemental insurance companies and policies.
800-224-6330

Social Security Administration National Toll Free Hotline
Medicare enrollment/eligibility, sign up for Medicare, replace a lost card, change of address, spousal benefits, request a Medicare Handbook.
800-772-1213
TDD 800-325-0778

State Employee Insurance Department
For insurance questions relating to state or public school employees.
877-815-1017

Tricare for Life
For assistance with pharmacy benefits, Tricare for Life and other Tricare plans.
800-444-5445

Veterans Health Care
Information about all veterans benefits, including health care.
800-827-1000

This information provided courtesy of the Arkansas Foundation for Medical Care (AFMC).